bet635 Privacy Policy

1. Overview and Scope

This Privacy Policy ("Policy") describes how bet635 ("the Company," "we," "us," or "our"), the operator of the online gaming platform accessible at bet635.cam ("the Platform"), collects, processes, stores, shares, and protects personal information relating to users of the Platform ("you," "the Player," or "Data Subject").

This Policy applies to all personal data collected by bet635 through any channel, including but not limited to: account registration, identity verification, deposits and withdrawals, gameplay activity, customer support interactions, marketing communications, and your browsing activity on the Platform's website and mobile interface.

bet635 acts as the Data Controller in respect of personal data collected from Philippine players. Where bet635 engages third-party processors to process data on its behalf - such as payment processors handling GCash and PayMaya transactions or game software providers - those parties act as Data Processors under written data processing agreements that impose obligations consistent with this Policy and applicable Philippine law.

This Policy should be read alongside the bet635 Terms and Conditions. In the event of any conflict between this Policy and the Terms and Conditions with respect to privacy matters, this Policy shall prevail.

2. Personal Data We Collect

The categories of personal data that bet635 collects from players include the following:

2.1 Identity and Registration Data

• Full legal name as it appears on a valid Philippine government-issued identification document;
• Date of birth (used to verify the 21-year minimum age requirement under PAGCOR regulations);
• Gender and nationality;
• Registered email address and mobile phone number;
• Home address (province, city/municipality, barangay, street);
• Username and account credentials (passwords are stored in encrypted, non-reversible form).

2.2 Identity Verification (KYC) Data

• Scanned or photographed copies of valid Philippine government-issued identification (PhilSys National ID, passport, SSS ID, GSIS ID, UMID, or driver's license);
• Selfie photographs submitted for facial matching purposes;
• Additional documentation requested during enhanced due diligence reviews, which may include proof of source of funds or source of wealth in compliance with the Anti-Money Laundering Act (RA 9160 as amended).

2.3 Financial and Transaction Data

• Payment method details including GCash mobile number, PayMaya account identifier, bank account numbers for BPI, BDO, Metrobank, and other registered payment methods;
• Deposit amounts, dates, and transaction reference numbers;
• Withdrawal requests, amounts, and processing status;
• Wagering history including game selections, bet amounts, outcomes, and balances.

2.4 Technical and Usage Data

• IP address and approximate geographic location at the time of access;
• Device type, operating system, browser type and version;
• Session duration, pages visited, and features accessed;
• Login timestamps and logout records;
• Error logs and crash reports generated during Platform use.

2.5 Communications Data

• Records of all communications between you and the bet635 customer support team via live chat, email, or other messaging channels;
• Feedback, complaints, and dispute submissions;
• Responses to surveys and promotional campaigns where you have participated voluntarily.

3. How We Collect Personal Data

bet635 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion;
• Automatically — through cookies, server logs, and analytics tools that record your interactions with the Platform;
• From payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and other payment infrastructure providers share transaction confirmation data with bet635 to facilitate account crediting and withdrawal processing;
• From identity verification services — third-party KYC and document verification providers may supply automated match scores and fraud risk flags based on the documents you submit;
• From regulatory and law enforcement sources — where required by law, including from the Anti-Money Laundering Council (AMLC) or PAGCOR where information is provided under regulatory processes.

4. Purposes of Processing and Legal Bases

bet635 processes personal data only where there is a lawful basis to do so under the Data Privacy Act of 2012. The following table summarizes the primary purposes for which data is processed and the applicable legal basis for each:

5. Data Sharing and Disclosure

bet635 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data is shared with third parties only in the circumstances described below:

5.1 Service Providers and Processors

bet635 engages third-party service providers who process personal data on our behalf under written data processing agreements. These include payment processors (GCash operator G-Xchange Inc., PayMaya Philippines Inc., and banking institutions including BPI, BDO, and Metrobank); game software providers who deliver casino and sports betting content to the Platform; KYC and identity verification services; cloud infrastructure and hosting providers; and customer support platform providers. All processors are contractually required to process data only as instructed and to implement appropriate security measures.

5.2 Regulatory and Law Enforcement Disclosure

bet635 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or any other competent Philippine government authority when required to do so by law, court order, or regulatory directive. bet635 is prohibited by the AML Act from disclosing to Data Subjects the fact that a Suspicious Transaction Report has been filed in relation to their account.

5.3 Business Transfers

In the event of a merger, acquisition, corporate reorganization, or sale of all or substantially all of the assets of bet635, personal data held by bet635 may be transferred to the acquiring entity, provided that the acquiring entity agrees to process such data in accordance with this Policy or an equivalent privacy standard.

6. Data Retention

bet635 retains personal data for the minimum period necessary to fulfill the purposes for which it was collected, subject to longer retention periods required by law. The following general retention periods apply:

• Account and KYC data — retained for the duration of the account relationship and for a minimum of five (5) years following account closure, as required under PAGCOR regulations and the AML Act;
• Transaction and financial records — retained for a minimum of five (5) years from the date of each transaction in compliance with AML record-keeping requirements;
• Customer support communications — retained for three (3) years from the date of the last interaction or dispute resolution;
• Technical and usage logs — retained for up to twelve (12) months for operational and security purposes, subject to anonymization thereafter;
• Marketing preferences and consent records — retained for the duration of the account relationship and for one (1) year following account closure or withdrawal of consent, whichever is later.

Upon expiry of the applicable retention period, personal data will be securely deleted, anonymized, or archived in a non-accessible format, as appropriate to the data category and any residual legal obligation.

7. Data Security

bet635 implements organizational and technical security measures appropriate to the nature and sensitivity of the personal data it processes. These measures include:

• 256-bit Transport Layer Security (TLS) encryption for all data transmitted between your browser or device and the bet635 Platform;
• Encryption at rest for databases containing sensitive personal data including identity documents and payment information;
• Role-based access controls that limit employee access to personal data to those with a legitimate operational need;
• Multi-factor authentication requirements for all administrative access to production systems;
• Regular third-party security assessments and penetration testing of the Platform's infrastructure;
• Incident response procedures that enable prompt detection, containment, and notification of personal data breaches in accordance with NPC reporting requirements.

Notwithstanding the above, no security system is entirely impenetrable. bet635 cannot guarantee absolute security of data transmitted over the internet. You are responsible for maintaining the security of your own account credentials and for notifying bet635 immediately at [email protected] if you suspect unauthorized access to your account.

8. Cookies and Tracking Technologies

bet635 uses cookies and similar tracking technologies on the Platform to support technical functionality, analyze Platform usage, detect fraud, and deliver a personalized experience. The categories of cookies deployed by bet635 are as follows:

• Strictly Necessary Cookies — required for the Platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without rendering the Platform non-functional.
• Functional Cookies — used to remember your preferences, language settings, and game configurations between sessions.
• Analytical Cookies — used by bet635's internal analytics infrastructure to understand how players navigate and use the Platform. Data collected through analytical cookies is processed in aggregate and pseudonymized form.
• Security and Fraud Detection Cookies — used to identify and block suspicious login attempts, detect automated bot traffic, and flag unusual betting patterns that may indicate account compromise or fraud.

You may configure your browser to block or delete cookies; however, doing so may impair the functionality of the Platform and may prevent you from accessing your bet635 account. bet635 does not deploy advertising or third-party marketing cookies on the Platform.

9. Your Data Subject Rights

As a Data Subject under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by bet635:

To exercise any of the above rights, submit a written request to [email protected]. bet635 will respond to data subject requests within thirty (30) calendar days of receipt. Where a request is complex or numerous, the response period may be extended by a further sixty (60) days, with prior notification to the Data Subject.

Please note that certain rights may be limited or inapplicable where exercise of the right would conflict with legal obligations under the AML Act, PAGCOR regulatory requirements, or other applicable Philippine law. bet635 will inform you of any such limitation when responding to your request.

If you are not satisfied with bet635's response to your data subject request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

10. Children's and Minors' Privacy

The bet635 Platform is strictly for individuals who are twenty-one (21) years of age or older, in accordance with PAGCOR regulations applicable to Philippine online gaming platforms. bet635 does not knowingly collect personal data from individuals under 21 years of age.

If bet635 discovers or is notified that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all pending transactions reversed where possible, and the personal data deleted in accordance with our retention and deletion procedures. Parents or guardians who believe that a minor has registered on the Platform are encouraged to notify bet635 immediately at [email protected].

Age verification is conducted as part of the KYC process for all accounts before withdrawals are enabled. bet635 takes age restriction seriously and regards underage gambling prevention as a core regulatory and ethical obligation.

11. Marketing and Communications

bet635 may send you promotional communications including bonus offers, free spin promotions, sports betting offers, tournament announcements, and platform news by SMS, email, or in-platform notification, but only where you have provided your prior express consent to receive such communications during registration or through your account settings.

You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your bet635 account settings or by contacting our support team at [email protected]. Withdrawal of consent to marketing communications will not affect your ability to continue using the Platform or to receive transactional and account-related communications, which are necessary for the performance of the service agreement.

Transactional communications — including deposit confirmations, withdrawal notifications, security alerts, account verification messages, and compliance notices — are sent regardless of marketing preference settings and cannot be opted out of while your account is active.

12. Cross-Border Data Transfers

Certain personal data processed by bet635 may be transferred to, stored, or processed by service providers located outside the Republic of the Philippines, including game software providers, cloud infrastructure providers, and analytics service providers. Where such transfers occur, bet635 ensures that appropriate safeguards are in place as required by the Data Privacy Act, including contractual data transfer agreements that obligate the receiving party to maintain data protection standards equivalent to those applicable in the Philippines.

bet635 does not transfer personal data to jurisdictions that are assessed by the National Privacy Commission as providing an inadequate level of data protection without implementing additional safeguards. By using the bet635 Platform and accepting this Policy, you acknowledge that your personal data may be processed in other jurisdictions as described in this section.

13. Changes to This Privacy Policy

bet635 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or the structure of our business. Where material changes are made, bet635 will provide reasonable prior notice to registered players via email to the registered account address or via a notice displayed on the Platform.

The "Effective Date" displayed at the top of this Policy reflects the date on which the most recent version of the Policy took effect. We recommend that you review this Policy periodically. Your continued use of the bet635 Platform following the effective date of an updated Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you must cease using the Platform and may close your account.

14. Contact and Data Protection Officer

For all inquiries, requests, or concerns relating to this Privacy Policy or the processing of your personal data by bet635, please contact our Data Protection Officer through the following channel:

Email: [email protected]

Subject Line: "Data Privacy Request — [Your Username]"

Response Time: Within 30 calendar days of receipt.

Support Hours: 24 hours a day, 7 days a week. Agents are available in English and Filipino (Tagalog).

If you are not satisfied with bet635's handling of your privacy concern or data subject request, you have the right to file a complaint with the National Privacy Commission of the Philippines, which may be contacted through its official communications channels as published on the NPC's official website.

This Privacy Policy was last reviewed and updated by the bet635 Data Protection Officer on January 1, 2026.